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API Reference

Agent Configuration

  • “prompt”: A custom value within GHL that has the full script/prompt that you want your agent to follow. It will vary depending on the state or context of the call, such as a solar energy related prompt or a real estate prompt.

  • "initial_message": The first message that the recipient will hear, often checking if the correct contact has been reached. For example: "Hey, is this {{ contact.first_name }}?",

  • "voice": This section defines the characteristics of the synthetic voice used for the call, Refer to Voice Configurations for more information on how to tailor the voices to your liking.

  • "interrupt_sensitivity": Determines how sensitive the system is to interruptions, suggesting that it's set to a high sensitivity.

  • "endpointing_sensitivity": Manages how the system detects the end of the speaker's turn, set to auto for automatic detection.

  • "conversation_speed": Likely controls the rate at which the AI speaks, set to twice the normal speed.

  • "Call Transfer": If certain conditions are met, the AI will transfer the call.

  • "Double Call": When activated, the system will automatically redial the individual if the initial call goes unanswered or is directed to voicemail, effectively making a second attempt to reach them immediately.

  • "Outbound Agent Connecting to CRM Other than GHL": Set a return webhook URL where the call outcomes will be sent to an external URL other than GHL.

  • "Calendar Booking": We natively book to cal.com calendars for single and round-robin booking live on the call.

  • "on_no_human_answer": Instructs the system to hang up or continue if no human response is detected.
    Example 1: Hang up the call if it goes to voicemail - on_no_human_answer="hangup"
    Example 2: Hook into when a call goes to voicemail - If you’d like the bot to stay on the call and leave a voicemail, set on_no_human_answer="continue"

  • {
    "client_id": "1",
    "contact_id": "{{contact.id}}",
    "from_number": "1123456789",
    "to_number": "{{contact.phone}}",
    "double_call": true,
    "contact_name": "Test",
    "agent": {
        "prompt": {
            "content": "Hi is this {{contact.name}}?"
        },
        "initial_message": "You've reached SimpleTalk AI solutions. How may I help you?",
        "voice": {
            "version": "2",
            "voice_id": "s3://voice-cloning-zero-shot/e4b758bc-42bb-4487-b1ff-8dcf7cce6eb2/colin/manifest.json",
            "emotion": "male_sad",
            "voice_guidance": 3,
            "style_guidance": 15,
            "temperature": 1
        },
        "interrupt_sensitivity": "high",
        "endpointing_sensitivity": "sensitive",
        "conversation_speed": 2,
        "initial_message_delay": 1,
        "actions": []
    },
    "on_no_human_answer": "continue"
}