Keyword Recognition: The AI system is configured to recognize specific keywords within
a conversation transcript. This feature is essential for triggering automated actions based
on conversational cues.
○ "keyword": "attending"
Tag Addition: Once the AI detects the keyword within a question and receives a positive
affirmation from the contact, it automatically adds a predefined tag ("worked") to the
contact's profile. This tagging helps in segmenting and identifying customer interactions
for follow-up actions.
○ "tag_to_add": "confirmed"