- Keyword Recognition: The AI system is configured to recognize specific keywords within a conversation transcript. This feature is essential for triggering automated actions based on conversational cues.
"keyword": "attending" - Tag Addition: Once the AI detects the keyword within a question and receives a positive affirmation from the contact, it automatically adds a predefined tag ("worked") to the contact's profile. This tagging helps in segmenting and identifying customer interactions for follow-up actions.
"tag_to_add": "confirmed"